🕯 About Our Candles

Q: Are your candles strongly scented?
A: Yes! We use a high fragrance load, so the scent fills the room without being overwhelming.

Q: What wax do you use?
A: We use pure coconut wax and coconut–soy blends. Coconut wax burns cleaner, lasts longer, and holds fragrance beautifully.

Q: Do your candles smoke?
A: No — when burned properly, coconut wax burns cleaner than paraffin. Always keep the wick trimmed to 3–5 mm for best results.

Q: Are wooden wicks safe?
A: Yes. Wooden wicks are safe when used correctly — always burn candles on a heat-resistant surface and never leave unattended.

🔥 Burning & Care

Q: How long should I burn my candle?
A: For the first burn, let the wax melt across the surface (1–2 hours) to prevent tunneling. After that, do not burn longer than 4 hours at a time.

Q: How do I trim a wooden wick?
A: Before each burn, gently pinch or trim the wick to about 3–5 mm.

Q: How long do your candles last?
A:

• 50 g → ~10+ hours

• 100 g → ~20+ hours

• 285 g → ~60+ hours

• 380 g → ~80+ hours

• Coconut Shell (size varies) → ~60+ hours

📦 Orders & Shipping

Q: How fast do you ship?
A: Orders are processed in 1–3 business days. Delivery within Australia depends on your location: Standard (4–12 days).

Q: Do you offer free shipping?
A: Yes — we offer free shipping on orders over $200.

Q: Do you ship internationally?
A: Currently we ship within Australia only.

🎁 Products & Custom Orders

Q: Can I build my own gift set?
A: Yes! You can mix and match any 3 or 5 scents in our gift boxes.

Q: Do you make custom candles for weddings or corporate gifts?
A: Absolutely — contact us for custom orders.

Q: Do you offer candles with Russian inscriptions?
A: Yes — we can personalise on request.

💳 Returns & Exchanges

Q: Can I return a candle if I change my mind?
A: Unused candles in original packaging may be returned within 14 days.

Q: What if my candle arrives damaged?
A: Please contact us within 48 hours with a photo, and we’ll replace or refund your candle.